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Terms & Conditions

Effective from: 10 July 2026

These Terms & Conditions ("Terms") govern all web design and development services provided by Demipoint Digital ("we", "us", "our") to the client ("you", "your"). By engaging our services, requesting a quote, or making a deposit payment, you agree to these Terms.

1. Services

We provide custom website design and development services, including but not limited to: Landing Pages, Business Sites, Booking Integrations, E-commerce platforms, and Inventory/Listing Platforms, along with optional add-on services as agreed in your quote.

The exact scope of work for your project will be confirmed in writing (via WhatsApp, email, or a written quote) before work begins. Any work outside this agreed scope is considered additional and will be quoted and billed separately.

2. Quotes & Pricing

  • All quotes are based on the information provided by the client at the time of the request. Prices are subject to change if the scope changes.
  • Quotes are valid for 14 days from the date issued, unless otherwise stated.
  • All prices are in South African Rand (ZAR) unless otherwise agreed.

3. Deposits & Payment

  • All projects require a 50% non-refundable deposit before work begins, with the remaining 50% due upon project completion, before final handover of the live site and/or source files.
  • Work will not begin until the deposit has been received and cleared.
  • The final deliverable (live site access, source files, or hosting handover) will only be released once payment is paid in full.
  • Accepted payment methods will be confirmed at the time of invoicing (e.g. EFT, bank transfer).

4. Cancellations & Refunds

  • If you cancel the project after the deposit has been paid and work has begun, the deposit is non-refundable, as it covers time and resources already committed.
  • If you cancel before any work has begun, a partial refund may be considered at our discretion, minus any administrative or planning time already spent.
  • We reserve the right to pause or terminate a project if a client becomes unresponsive for more than 30 days. In this case, the deposit is forfeited and any work completed to date will not be handed over unless the outstanding balance for work completed is paid.

5. Revisions

  • Each project tier includes a set number of revision rounds, as specified in your quote.
  • A "revision round" means one consolidated round of feedback and the corresponding changes made in response.
  • Revisions beyond the included number, or changes that go beyond the originally agreed scope, will be quoted and billed separately at our standard rate.

6. Timelines

Project timelines will be estimated at the quoting stage and confirmed once the deposit is received. Timelines are estimates and may shift due to delayed client feedback, late content delivery, or scope changes requested by the client. We will communicate proactively if a timeline is affected.

7. Client Responsibilities

  • You agree to provide necessary content (text, images, logos, branding materials) in a timely manner where content is not part of the agreed scope.
  • You are responsible for the accuracy of all information, images, and content you provide.
  • Delays in providing required content or feedback may affect the agreed project timeline.

8. Ownership & Source Files

  • Upon full and final payment, ownership of the completed website (design and code created specifically for your project) transfers to you.
  • Source files and/or hosting access will be provided upon final payment, unless a separate maintenance or hosting management agreement is in place.
  • Any third-party tools, licenses, plugins, or platforms used (e.g. booking systems, payment gateways) remain subject to their own separate terms and are not owned by Demipoint Digital.
  • We reserve the right to showcase completed projects in our portfolio, marketing materials, and social media, unless you request otherwise in writing.

9. Maintenance & Support

Standard projects include a post-launch support window of 7–14 days (as specified in your quote) to fix any bugs directly related to the original build. This does not include new features, content changes, or design changes, which fall under our maintenance/add-on pricing.

  • Pay-as-you-go maintenance: available for all clients, billed per batch of changes, no monthly commitment required.
  • Monthly maintenance plans: optional recurring plans available for clients with higher update needs, covering hosting/security monitoring and a set number of included changes per month, as agreed separately.
  • Maintenance and change requests are handled within a reasonable turnaround time (typically within 1–3 business days) and are not guaranteed to be completed immediately or same-day. Urgent requests requiring faster turnaround may incur an additional fee, where possible.

10. Security

We take reasonable care to build secure, well-structured websites. However, we are not responsible for security breaches, hacking, or data loss resulting from third-party hosting providers, browser extensions, weak client-side passwords, or actions taken by the client or their staff outside of our control. If a security issue arises directly from the original build itself, we will address it as part of the post-launch support window described above.

11. Limitation of Liability

We aim to deliver high-quality, functional websites, but we do not guarantee specific business outcomes (e.g. sales, leads, search engine rankings) as these depend on many factors outside our control. We are not liable for losses resulting from third-party service outages (hosting providers, payment gateways, booking platforms) beyond our reasonable control.

12. Confidentiality

Any business information shared with us during the course of a project will be treated as confidential and will not be shared with third parties, except where necessary to complete the agreed work (e.g. integrating a third-party booking tool).

13. Amendments

We may update these Terms from time to time. The version in effect at the time you engage our services will apply to your project.

14. Contact

For any questions about these Terms, please contact us at:

By paying a deposit or engaging Demipoint Digital's services, you confirm that you have read, understood, and agree to these Terms & Conditions.